Effective as of 17th May, 2018.
We have tried to keep this simple, but if you’re not familiar with terms like “cookies”, “IP addresses” or “API”, then feel free to email us at [email protected]. Your privacy is really important to us, so whether you’re new to Incites or a long-time user, please take the time to get to know our practices.
European Union users should be sure to read the important information provided here:
Personal Information We Collect
We collect personal information about you in the following ways:
Information you give us
Personal information that you may provide through the Service or otherwise communicate with us includes:
- Identity information, such as your first name, last name, username or similar identifier, title, date of birth and gender;
- Contact information, such as your postal address, email address and telephone number;
- Profile information, such as your username and password, company details, interests, preferences, feedback and survey responses;
- Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with the Service, receive customer support or otherwise correspond with us;
- Financial information, such as your credit card or other payment card details;
- Transaction information, such details about purchases you make through the Service and billing details;
- Usage information, such as information about how you use the Service and interact with us;
- Marketing information, such your preferences for receiving marketing communications and details about how you engage with them;
Information we get from others
We may obtain additional information about you from third party sources to enrich your experience of the Service and our Website and provide you with more relevant information related to our service offerings.
Information automatically collected
Our servers may automatically record certain information about how you use our Website (we refer to this information as “Log Data“). Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Website to which a user browsed and the time spent on those pages or features, the frequency with which the Website is used by a user, search terms, the links on our Website that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.
Sensitive personal information
Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.
Changes to your personal information
It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your Account details or emailing us at [email protected].
How We Use Your Personal Information
To provide the Service
If you have an Incites Account, we use your personal information:
- to operate, maintain, administer and improve the Service;
- to manage and communicate with you regarding your Service account, if you have one, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;
- to process payments you make through the Service;
- to better understand your needs and interests, and personalize your experience with the Service; and
- to respond to your Service-related requests, questions and feedback.
To communicate with you
If you request information from us, register for the Service or participate in our surveys, promotions or events, we may send you Incites-related marketing communications if permitted by law but will provide you with the ability to opt out.
To comply with law
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
With your consent
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Website, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
To create anonymous data for analytics
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
For compliance, fraud prevention and safety
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
How We Share your Personal Information
- Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
- Compliance with Laws and Law Enforcement; Protection and Safety. Incites may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Service; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Access, Update, Correct or Delete Your Information
All Incites Account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Incites Account holders may also contact us at [email protected] to accomplish the foregoing or if you have additional requests or questions.
You may opt out of marketing-related emails by logging in and changing your account settings or by clicking on a link at the bottom of each such email. You may continue to receive Service-related and other non-marketing emails.
If you gave us consent to post a testimonial to our Website, but wish to update or delete it, please contact us.
Tracking and Targeted Advertising
In some of our communications, we use tracking means, such as a “click-through URL” linked to content on the Website. We track this data to help us measure the effectiveness of our customer communications.
Choosing not to share your personal information
Where we need to collect your personal information by law, or to be able to provide the Service to you and you do not provide that information when requested (or you later ask to delete it), we may not be able to provide you with the Service and may need to close your Account. We will tell you what information you must provide to receive the Service by designating it as required in the Service or through other appropriate means.
The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Incites is headquartered in Australia and has affiliates and service providers in other countries, and your personal information may be transferred to Australia, the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
We use Amazon Web Services (AWS), a top tier, highly scalable, secure cloud computing platform provider to host our Services on servers located in Australia and the U.S. If you are a non-U.S. or Australian resident, this means that your personal information will be transferred to Australia or the U.S.
By entering personal information into the Services, you consent to that personal information being hosted on servers located in Australia or the U.S. While your personal information will be stored on servers located in Australia or the U.S., it will remain within Incites’ effective control at all times. Each data hosting provider’s role is limited to providing a hosting and storage service to Incites, and we’ve taken steps to ensure that our data hosting providers do not have access to, and use the necessary level of protection for, your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users, Incites does not currently “disclose” personal information to third parties located overseas.
European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area.
If you do not want your personal information to be transferred to a server located in Australia or the U.S., you should not provide Incites with your personal information or use the Service.
Other Sites and Services
To provide the Service to you, Incites pulls a range of data from your Google Analytics account and other third-party data sources, which you have explicitly authorized. For logging into the data sources, our Service uses OAuth. This is a secure authentication method, which means that you never have to type your password into our Platform, as the authentication happens on a webpage hosted by the data source (eg. Google, Facebook or Microsoft). You can revoke our right to access your data at any point from a third-party data source by accessing their respective interface for revoking access rights.
The Service also contains links to other websites and services. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
Credit card details
Social Media Widgets
User Generated Content
We may make available on our Website, or link to, features that allow you to share information online (e.g., on message boards, in comments, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly-disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties.
Incites does not knowingly acquire or receive personal information from children under 16. If we later learn that any user of our Service is under the age of 16, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.
Additional Information for European Union Users
Controller and Data Protection Officer
Incites Australia Pty Ltd is the controller of your personal information for purposes of European data protection legislation. Our Data Protection Officer can be reached at [email protected].
Legal bases for processing
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described as follows below:
- To provide the Service. Processing is necessary to perform the contract governing our provision of the Service or to take steps that you request prior to signing up for the Service.
- To communicate with you, to create anonymous data for analytics, and for compliance, fraud prevention and safety. These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- To comply with law. Processing is necessary to comply with our legal obligations.
- With your consent. Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated in the Service or by contacting us at [email protected].
If you have questions about the legal basis of how we process your personal information, contact us at [email protected].
Use for new purposes
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Information) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
- European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
- Opt-out. Stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing emails.
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to [email protected]. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us at [email protected] or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Cross-Border Data Transfer
Whenever we transfer your personal information out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be based on one of the following safeguards recognized by the European Commission as providing adequate protection for personal information, where required by EU data protection legislation:
- Contracts approved by the European Commission which impose data protection obligations on the parties to the transfer. For further details, see European Commission Model contracts for the transfer of personal information to third countries.
- For transfers to third parties in the United States, ensuring they participate in the E.U.-U.S. Privacy Shield Framework
Please contact us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.